ICE Platinum Rewards Terms & Conditions
These ICE PLATINUM REWARDS Subscription-Membership (“Subscription”) Terms and Conditions of International Cruise & Excursion Gallery, Inc. (“ICE”), also doing business as Our Vacation Center (“OVC”), set forth a legally binding contract between OVC and each person who has the legal right to own, occupy or use accommodations in a resort, vacation club or vacation plan (“Vacation Ownership”) and who applies and is accepted as a subscribing member by OVC.
2. APPLYING FOR A SUBSCRIPTION-MEMBERSHIP
To become a subscribing-member (“Subscriber”), a properly completed Subscription application and applicable Subscription fees must be submitted to OVC by the applicant or on the applicant’s behalf and accepted by OVC. OVC reserves the right to refuse any application and applicable fees for any reason whatsoever. If payment plan is elected, Subscription fees must be paid in full ninety (90) days prior to any vacation travel date.
The Subscription must be in the name of the individual(s) who owns the Vacation Ownership. In the event a corporation, partnership, trust, or other entity holding Vacation Ownership applies, a Subscription application must be completed on behalf of the Owner in the individual name of an officer, partner, or trustee, and OVC shall be entitled to treat such individual as the Subscriber for all purposes set forth in these Terms and Conditions.
Up to two co-owners of Vacation Ownership who reside at the same address may apply for a single Subscription. If more than two co-owners are listed as owning the Vacation Ownership or if co-owners do not reside at the same address, such co-owners, if they wish to become Subscribers, each must apply for a separate Subscription. OVC may honor instructions from any person listed as a co-owner of Vacation Ownership in a Subscription and, in the event of conflicting instructions, OVC may refuse to honor the latter instruction received.
3. THE PLATINUM REWARDS SUBSCRIPTION
The ICE Platinum Rewards Subscription includes a subscription to Privileges Magazine and a membership affording Subscribers the ability to exchange Vacation Ownership for steeply discounted cruises, experiential vacations, and tours, and the ability to purchase best price guaranteed cruise vacations, hotels stays, resort vacations, and car rentals, and airfares.
Subscribers may also purchase cruises, experiential vacations, and tours at best price guaranteed rates.
Subscribers also have the ability to earn and redeem loyalty on many such exchanges and purchases.
Privileges Magazine is provided to Subscribers from time to time in electronic format and on-line at www.myplatinumrewards.com. Subscribers can request a paper version by calling Subscriber Services at OVC’s toll free telephone number. A nominal fee will be charged for such requests to cover the cost of shipping.
OVC is only responsible for written representations that it makes concerning OVC and the Subscription and is not responsible for any verbal representations or written representations made by any other person. Only OVC, its authorized representatives, and its designated licensees can perform the obligations of OVC under these Terms and Conditions.
4. TERM & RENEWAL OF SUBSCRIPTION
The Subscription, and the benefits afforded Subscribers, shall be provided to the Subscriber for the term of the Subscription purchased (as indicated on the Subscription application or Purchase Receipt) and any renewal thereof, unless terminated by OVC for cause under these Terms and Conditions.
Subscriber may renew Subscription by calling OVC’s toll free telephone number at 866-814-6295 or by visiting www.myplatinumrewards.com. Renewals will be accepted from those Subscribers who are current with all Subscription payments and are in compliance with these Terms and Conditions.
In the event Subscriber allows the Subscription to lapse, a $200 reinstatement fee shall be payable to OVC before the Subscription is renewed and Subscriber can use any benefits of the Subscription.
5. EXPIRATION CANCELLATION & SUBSCRIPTION TRANSFER
Upon expiration of a Trial, Renewal, or Enhanced Subscription, all Week Deposits, Vacation Cash, and Loyalty Point balances accrued prior to the Trial, Renewal, or Enhanced Subscription’s expiration shall be forfeited by the Subscriber unless the Subscription is renewed.
Subscriber may cancel the initial Subscription by providing OVC written notice of cancellation to Platinum Rewards, 15501 North Dial Boulevard, Scottsdale, Arizona, 85260-1615, within thirty (30)days of the application date set forth on the Subscription application. Cancellation requests received more than thirty (30) days after the application date, and all requests from Subscribers whose Subscription fees were paid by their Vacation Ownership resort, are not entitled to a refund.
Subscriber may cancel a renewal Subscription or promotional multi-year Subscription, by providing OVC written notice of cancellation to Platinum Rewards, 15501 North Dial Boulevard, Scottsdale, Arizona, 85260-1615 within ten (10) business days of purchasing the renewal Subscription or promotional multi-year Subscription.
If the Subscriber sells their Vacation Ownership, the purchaser may apply for Subscription by submitting a properly executed Subscription application, pertinent ownership information, and applicable Subscription fees to OVC. A Subscriber may also transfer Subscription to the new owner on a prorated basis; a transfer fee of $50.00 must be paid to OVC to effectuate the transfer. OVC reserves the right to refuse to accept any transfer and the associated fees received from a purchaser or transferee.
6. VACATION EXCHANGES AND OWNERSHIP DEPOSITS
All Subscribers must be in good standing with their Vacation Ownership resort, vacation plan, or vacation club and all expenses associated with the Subscriber’s Vacation Ownership, vacation plan, or vacation club including but not limited to the payment of maintenance fees, assessments, common expenses, recreational fees, promissory notes, mortgage payments, taxes , and/or Subscription fees must be paid current as reported by the resort, vacation plan, or vacation club to OVC. OVC reserves the right to refuse to provide any services or benefits to Subscriber until such time as Subscriber’s resort, vacation club or vacation plan provides OVC with written confirmation that all obligations of the Subscriber have been fulfilled.
Vacation Ownership exchanges enable Subscribers, during the term of their Subscription, to deposit Vacation Ownership with OVC to partially pay for cruises, experiential vacations, and tours.
OVC provides travel services and is an authorized Seller of Travel. OVC does not provide Vacation Ownership exchange services.
Subscriber may deposit their Vacation Ownership through a written deposit form provided to OVC,over the telephone with a Platinum Rewards representative, or on the Platinum Rewards website. These terms and conditions apply to all methods of deposit utilized by Subscriber.
Subscribers making a Vacation Ownership deposit with OVC and requesting an OVC Cruise Vacation receive the Platinum Rewards exchange pricing for up to four (4) double-occupancy cabins purchased during a single transaction as a result of their Vacation Ownership deposit.
A maximum of one (1) Vacation Ownership deposit is allowed per cruise cabin.
Use of accommodations is subject to certain cruise line age requirements.
By depositing Vacation Ownership with OVC, Subscribers represent and warrant to OVC that the following: (1) Subscriber has, or will have at the time of deposit, the legal right to use or assign the use of the deposited Vacation Ownership and all corresponding amenities; (2) the deposited Vacation Ownership has not been and will not be assigned, offered or made available to any third party; (3) the physical accommodations of Subscriber’s Vacation Ownership are in good and usable condition; and (4) all maintenance fee assessments, taxes and other similar charges applicable to that Vacation Ownership have been paid or will be paid when due.
By depositing Vacation Ownership in the OVC resort pool, Subscriber relinquishes all rights to use that Vacation Ownership and agrees that OVC may use such deposited Vacation Ownership at its sole discretion. In the event Subscriber deposits the designated the deposited Vacation Ownership with another entity or otherwise renders the Vacation Ownership unavailable to OVC, Subscriber shall be responsible to pay OVC the Subscriber purchase rates in effect at the time the cruise, experiential vacation, or tour was booked. OVC reserves the right to charge Subscriber’s credit card for the difference between the exchange pricing and the purchase pricing.
OVC will accept Vacation Ownership deposits as early as two (2) years in advance or as late as two (2) months prior to the start date of the Vacation Ownership occupancy. Deposits less than two (2) months prior to the start date of the Vacation Ownership occupancy are permitted if pre-approved by OVC and are subject to a $150 deposit fee.
Subscribers who own “flexible”, “floating”, or “points-based” Vacation Ownership may be required to obtain resort confirmation/verification of their Vacation Ownership prior to depositing their Vacation Ownership with OVC.
Vacation Ownership deposits will be accepted so long as Subscriber’s resort is in good standing with OVC pursuant to the terms and provisions of its Resort Affiliation Agreement with OVC. The suspension, termination, or non-compliance of OVC’s affiliation with your Vacation Ownership Resort may, at OVC’s discretion, invalidate your ability to deposit Vacation Ownership.
There is no fee for depositing Vacation Ownership from a resort affiliated with, and in good standing with, OVC. In the event a Subscriber requests the return of a deposited Vacation Ownership, OVC will take reasonable steps to return the unused Vacation Ownership deposit, provided the Subscriber has not utilized the deposit toward a cruise, experiential vacation, or tour or OVC has not sold the deposited Vacation Ownership. A service charge will be applicable for each returned Vacation Ownership deposit. For each deposit confirmed by OVC for the benefit of the Subscriber and any other users of the Subscriber’s account, the Subscriber shall be liable to pay to OVC all applicable fees and taxes required to process and confirm the vacation request unless otherwise agreed upon in writing by OVC. If within twenty-four (24) months following the initial deposit of your Vacation Ownership, Subscriber has not requested and/or accepted a cruise, experiential vacation, and tour through OVC, Subscriber will lose all credit for that deposit. Options available to Subscribers for the deposit of Vacation Ownership, and the procedures and conditions governing vacation requests, are set out in Subscriber’s initial Subscription materials and any updates provided thereafter. Such procedures and conditions are incorporated herein in their entirety. Vacation Ownership deposits and vacation requests are accepted subject to your compliance with these terms and conditions.
7. VACATION PURCHASES
Subscribers, during the term of their Subscription, have the ability to purchase best rate guarantee cruise vacations, hotels stays, resort vacations and packaged tour vacations. Subscribers may purchase such travel by calling Platinum Rewards at 800-571-8496 or on-line at www.MyPlatinumRewards.com.
The Best Rate Guarantee (“BRG”), which also may be referenced as a Price Match Guarantee ("PMG"), requires written proof of the availability of the identical cruise vacation, hotels stay, resort vacation, or packaged tour vacation at a lower rate to the general public with 48 hours of purchase and cannot be combined with the redemption of Reward Points. Rate identified in written proof will be verified by Program Administrator. Program Administrator will match any price that it verifies to be lower.
Hotel stays, resort stays and packaged tour vacations must be for the same dates, room types, and options. Cruises must be for the identical cruise itinerary, ship, sailing date and cabin category. Consolidator, charter, group, incentive, interline, meeting and convention rates are excluded. Web or e-mail offers requiring calling a call-back number are also excluded. BRG is valid for the cruise fare only at the time of booking.
Auto rentals and airfare purchases are not covered by the BRG.
8. USE OF VACATION ACCOMMODATIONS
Subscribers must have their Subscriptions paid in full through the last date of their travel or accommodation. Subscriptions that expire prior to the date of travel will be collected at the time of booking. If payment plan is elected, Subscription fees must be paid in full ninety (90) days prior to any vacation travel date.
OVC will apply any reasonable restrictions on Subscriber’s vacations as required by OVC’s Affiliated Resorts, Cruise Lines, Tour Operators, and Hotel providers.
Resort accommodations may be at a resort in active sales. Subscribers are under no obligation to participate and/or attend any sales presentation or take a tour of the resort.
Unless otherwise provided by OVC in writing, cruise accommodations provided shall be the base (minimum level) cruise category accommodations with the opportunity for Subscriber to upgrade, subject to availability.
Information provided to Subscriber about cruises, resorts, experiential vacations, and hotels, is based on information obtained from the providers of such. OVC makes reasonable efforts to ensure that information provided by OVC is accurate and complete as of the date such information is published by OVC; however, OVC expressly disclaims any liability for inaccurate, incomplete, or misleading resort and cruise information.
The total number of people occupying any vacation accommodations or participating in any tours confirmed by OVC must not exceed the maximum occupancy set forth in the OVC confirmation or guest certificate; otherwise, the resort or cruise line representative may refuse access or levy an additional charge to Subscriber and/or Subscriber’s guests.
Subscribers are responsible for the payment of any applicable taxes, fees, and personal expenses including, but not limited to, soft drinks, alcoholic beverages, specialty items, tips, personal services, special facilities charges, telephone calls and internet connectivity, cruise line/resort/hotel, or other utility charges, security deposits and other fees or charges levied by the travel service provider. Port fees, taxes, and handling charges for cruises are paid in advance to OVC. It is the responsibility of the Subscriber to pay all other fees directly to the resort, hotel, car rental agency, tour provider or cruise line. Disputes over fees assessed by travel providers are between the Subscriber and the provider. Subscriber waives any and all claims against OVC in this regard.
Subscribers and Subscribers’ guests must occupy and use any accommodations received from OVC in a responsible, careful and secure manner. Subscribers are responsible for all damage, theft or loss caused by Subscribers and Subscribers’ guests.
Any complaints about any accommodation or services provided by a travel provider should be made at the earliest opportunity to a person in authority at the travel provider.
None of the Subscription benefits may be used for any commercial purpose, including rental or sale or barter. A vacation confirmation may only be used by the Subscriber who receives it from OVC unless that Subscriber gives the vacation confirmation to a friend or family Subscriber by requesting a Guest Certificate. OVC reserves the right to charge an administration fee for issuance of Guest Certificates.
Guest Certificates are non-transferable and may only be used by the individual(s) named on the Certificate and their guests and may not be used by persons under the age of twenty-one (21). Other age restrictions may apply.
Subscribers are responsible for all acts and omissions of their guests and for any damages caused or expenses incurred by their guests.
OVC will fully refund any Guest Certificate fees, if charged, when a Guest Certificate is canceled more than seventy (70) days prior to the beginning date of the confirmed vacation. Guest Certificates cancelled less than 70 days prior to the beginning of the confirmed vacation are not eligible for refund.
10. IDENTIFICATION AND CONFIRMATIONS
Subscribers and Subscribers’ guests are responsible for ensuring that all travelers carry the proper documentation required for entry into or passage through any country or jurisdiction outside their country of citizenship or legal residence. Subscribers and Subscribers’ guests must have a valid visa, passport, or proof of citizenship, proof of legal residency status, and immunization evidence, if any, (as required by the countries being visited) in their possession at the time of travel. This applies to all travelers in Subscribers’ group. OVC assumes no responsibility for identifying and/or advising travelers of immigration and customs requirements.
Vacation Confirmations (“Confirmations”) are valid only if issued in writing by OVC. Subscriber irresponsible for verifying all details in the Confirmation, including verifying the correct legal name of all travelers on the Confirmation, and notifying OVC immediately if any information on the Confirmation is incorrect. Subscriber is responsible for any ancillary charges incurred as a result of changes to any aspect of the Confirmation. Changes may be treated as a cancellation.
If a confirmed accommodation becomes unavailable due to natural disaster, acts of God, civil unrest, or any other reason beyond OVC’s control, you waive any and all claims against OVC.
OVC reserves the right to revoke any and all Confirmations, terminate or suspend the Subscription of the relevant Subscriber, cancel a Guest Certificate, or deny access to any of the products or services offered in connection with this Subscription, in the event a Subscriber or Subscribers’ guests misuse the OVC vacation accommodations or otherwise breach these Terms and Conditions. Penalties, including forfeiture of deposited monies and/or any deposited Vacation Ownership, may apply.
A $25 per person service fee may be charged for any changes made to travel arrangements after initial confirmation.
11. CANCELING TRAVEL PURCHASES AND/OR RESERVATIONS
OVC reserves the right to cancel a confirmed vacation, cancel any purchased products, cancel a request, or otherwise deny Subscription benefits of any Subscriber whose payment is rejected by the Subscriber’s bank or credit card company, or who has not paid resort maintenance fee assessments or similar charges with respect to the Subscriber’s Vacation Ownership, or for any reason the deposited Vacation Ownership is made unavailable to OVC. A service fee and/or loss of Deposit and deposited Vacation Ownership will apply.
Subscribers must cancel Confirmations by notifying OVC in writing at 15501 North Dial Boulevard, Scottsdale, Arizona, 85260-1615. Cancellation will be effective on the date of receipt by OVC. Changes to a Confirmation may be considered a cancellation subject to re-booking and additional changes or cancellation fees may apply.
All cancellations are subject to vendor cancellation policies and fees. In addition, there will be no refund of any OVC Deposits. A Platinum Rewards vacation consultant will explain the deposit requirements and booking fees, if any, and the payment schedules, refundability, and cancellation policies upon booking a particular cruise, resort vacation, experiential vacation, tour, hotel, or car reservation.
12. LOYALTY PROGRAM
Subscribers may earn and redeem Platinum Rewards loyalty points ("Points") during their
Subscription. Earnings and redemption options and schedules are available on-line at
www.MyPlatinumRewards.com or by calling the OVC call center at 1.866.389.0578.
Subscribers may redeem Points as partial payment for cruise vacations, experiential vacations, tours and select hotels stays.
Subscriber’s Points expire at the end of Subscriber’s Subscription.
Points have no cash value and are not transferable.
Point redemptions may not be combined with any other discount or promotion.
Points will be reinstated in the event of a cancellation per Section 11 above.
Subscribers who upgrade to an Elite Level plan receive three primary benefits: (a) earn 5 points for every dollar spent on travel; (b) option to convert points to Vacation Cash; and (c) option to redeem points for select vacations in discrete denominations using the following points/reward matrix: 25,000/Bronze Tier land stay; 35,000/Silver Tier land stay or 3-4 day cruise; 50,000/5-day cruise; 75,000/Gold Tier land stay or 7 day cruise; 100,000/Diamond Tier land stay or 7-9 day cruise. Cruise redemptions are based on select sailings for two people and cabin type will vary based on selection. Taxes, fuel surcharges, airfare and onboard incidentals are additional. Points earning and redemption options are available online or by calling 866.389.0578. Elite Level subscribers can earn up to a maximum of 15,000 points each membership year for airfare and car rental transaction.
Points awarded from purchase of an Elite Level subscription have a two (2) year expiration term from time of deposit into subscriber's account. Points earned from travel purchases do not expire. If a payment plan is elected, Subscription fees must be paid in full ninety (90) days prior to any vacation travel date. Some exceptions may apply.
13. VACATION CASH
Vacation Cash is valued and available as indicated on the Platinum Rewards website inside the Vacation Cash section within Subscriber log-in. Applicable Subscription fees must be paid in full before Vacation Cash can be redeemed. Vacation Cash can only be applied by Platinum Rewards Redeemer to the purchase of vacations offered through Platinum Rewards unless a specific offer, rebate, or reward states otherwise. Other restrictions may apply.
Vacation Cash cannot be used to purchase travel insurance or car rentals. Vacation Cash is not transferrable but can be applied by the Redeemer to the purchase of Cruises and Experiential Vacations offered through Platinum Rewards for non-Subscribers. In such case additional fees may apply.
Vacation Cash must be applied at time of new booking. Vacation Cash can be combined with Platinum Rewards.
Vacation Cash expires on the Redeemer’s Platinum Rewards Subscription expiration date associated with the issuance of this Vacation Cash regardless of renewal date. Vacation Cash must be applied to new bookings prior to this expiration date.
If cancellation of a vacation booked using Vacation Cash occurs within penalty Vacation Cash will be the last funds applied against penalty. If any portion of Vacation Cash remains after penalty it will then be refunded directly into the Platinum Rewards Vacation Cash account. If for any reason Vacation Cash is applied to a booking after booking has been made and a cancellation of the booking becomes necessary, Vacation Cash will be refunded to the Platinum Rewards Vacation Cash account only after all applicable vacation provider and/or cruise line penalties have been paid by the Subscriber.
To apply Vacation Cash to a Cruise or Experiential Vacation Platinum Rewards Subscribers should call 866-389-0578.
Vacation Cash is only available while the Platinum Rewards Subscription is active. If Subscriber’s Subscription lapses into an expired status, all Vacation Cash funds will be absorbed by Platinum Rewards and be no longer available to Platinum Rewards Subscriber.
Vacation Cash is not redeemable or refundable upon the cancellation of a vacation for cash.
Subscribers hereby permit their telephone conversations with OVC representatives to be tape-recorded and/or monitored for training and quality control purposes.
OVC may, on occasion, offer products and services through telephone and/or e-mail solicitations. Subscribers consent to such telephone solicitation, including, but not limited to, solicitation through automatic dialing equipment and/or pre-recorded messages. Further, Subscribers acknowledge their consent to be informed of such products and services even if your Subscription has been suspended or has otherwise expired or terminated.
A $25 service fee will be charged for all returned checks and two or more instances of declined credit cards.
Replacement or additional Subscription cards will be provided to Subscribers upon request. Subscriber may be required to pay a $5 per card processing fee.
If Subscribers and Subscribers’ guests should incur loss or damages through use of any benefit under the Platinum Rewards Subscription, OVC’s liability for such loss or damage will be limited to the injured party’s fees paid for the Subscription or vacation in which such loss or damage occurred, and in no event will OVC be liable for special, consequential or punitive damages. This limitation of liability shall also apply to all participating companies, servants and agents of OVC. In no event will OVC be liable for any negligent or intentional action or failure to act, or for any injuries or losses arising from the accommodations of any resort, hotel, cruise, experiential vacation, or tour provider or from any other travel related product or service provided to Subscriber directly.
These Terms and Conditions and any fees, benefits, seasonal designations and other priorities, and any procedures for requesting and effectuating vacations may be changed from time to time by OVC. Current Terms and Conditions, Subscription fees, benefits, and procedures can be reviewed online at www.myplatinumrewards.com, which shall supersede all other Platinum Rewards Subscription Terms and Conditions.
Programs and services offered through OVC or by third parties with the permission of OVC are subject to separate Terms and Conditions and may be changed or eliminated without prior notice.
Programs, products, and services offered through OVC or by third parties with the permission of OVC, including but not limited to reservations, accommodations, certificates or promotional items, may not be used for any commercial purpose, including without limitation auction, rental or sale. Unauthorized transfer of any rights or benefits conferred pursuant to any membership agreement is grounds for immediate termination without refund.
Failure to comply with these Terms and Conditions or failure to pay any sums owed to OVC, may result in the suspension or termination of Subscriber’s Subscription without further obligation. If suspension is based upon non-payment, Subscriber’s Subscription will remain suspended until all sums that are owed are paid in full and will not be extended beyond its original expiration date.
These Terms and Conditions and the Subscription shall be governed exclusively by the laws of the State of Arizona. Any action at law or in equity by a Subscriber or Subscriber’s guest, whether vacationing with the Subscriber or traveling by way of a Guest Certificate, to seek any remedy against OVC or its associated entities must be submitted exclusively to the jurisdiction of the courts of Maricopa County, Arizona (USA). In the event a Subscriber or Subscriber’s guest initiates an action at law or in equity and OVC prevails, that Subscriber or Subscriber’s guest shall pay all costs incurred bloc in defending such action, including reasonable attorney’s fees.
The Seller of all travel and travel products is International Cruise & Excursion Gallery, Inc. located at 15501 North Dial Boulevard, Scottsdale, Arizona, 85260-1615. Florida Seller of Travel Registration #ST-29452; California Seller of Travel Registration #CST 2066521-50; Nevada Seller of Travel Registration #200070147; Washington Seller of Travel Registration UB# 602 443 155 001 0001; and Hawaii Seller of Travel Registration #TAR-5192.
15. Great Getaways
Great Getaways exclusive deals are available at incredibly low rates on select resorts, unit types, length of stays and check-in dates only. Offer are updated weekly and bookings are on a first come first-served basis. Offers are limited, are based on availability, and are subject to change without notice. Not combinable with any other offers. Savings values are based on market rate. Taxes, insurance, airfare, and any other travel charges are additional. Account must be in good standing at time of booking.
OVC and Our Vacation Center are and fictitious names used by the International Cruise & Excursion Gallery, Inc., a Delaware corporation, with its principal place of business at 15501 North Dial Boulevard, Scottsdale, Arizona, 85260-1615.
OVC and Our Vacation Center are trademarks of ICE which may not be used without the prior written permission from ICE. Other brand names may be trademarks of their respective owners.